About MSF Assist

Supporting drivers through the disruption of a non-fault accident — from the first phone call to final resolution.

Our purpose

We serve one purpose: getting you back on the road

MSF Assist provides a day-to-day service helping you overcome the barriers a damaged vehicle creates. We serve one purpose — recovery and storage of your vehicle, a like-for-like replacement vehicle, and keeping you on the road so you can fulfil your domestic duties.

Recovery & storage of your damaged vehicle
Like-for-like replacement vehicle
Ongoing support until your case is resolved

MSF Assist team discussing a client case

Who we support

Built for how you actually use your vehicle

Private motorists

Social, domestic and pleasure use — a replacement that fits your day-to-day life.

Commuters

Getting to and from work without your own vehicle isn't always straightforward — we help close that gap.

Business drivers

Running your business depends on being mobile. We match a vehicle to that need.

Licensed taxi drivers

Taxi-licence vehicles arranged so your livelihood isn't left waiting on a repair.

Our approach

Matched to your needs — not a generic hire car

At our service, alternative prestige vehicles are provided to our customers, whatever the vehicle is used for. We make sure the vehicle matches your needs, giving you the best specification and terms against your previous vehicle — less disruption, less dismay.

You'll usually stay in hire until your vehicle is fully repaired, until payment is received at the agreed pre-accident value, or until you buy a replacement vehicle in the case of total loss.