Answers to the questions we're asked most after a non-fault accident.
It's an accident where another driver was responsible for the collision. As the non-fault party, you're entitled to have your vehicle recovered, repaired or replaced, and to be provided with a replacement vehicle while that's arranged.
We arrange recovery of your vehicle and secure storage for as long as it's needed while your claim is being handled.
A like-for-like vehicle, matched to the specification and terms of your previous car — including prestige vehicles where appropriate — so there's as little disruption to your routine as possible.
Usually until your own vehicle is fully repaired, until payment is received at the agreed pre-accident value, or until you buy a replacement vehicle in the case of a total loss.
Yes. We provide vehicles for social, domestic and pleasure use, for travelling to work, for running a business, and for taxi-licence work.
If you have no other means of recovering your vehicle or arranging a replacement, this is exactly the service MSF Assist was set up for — get in touch and we'll take it from there.
Call us or write to us with details of your accident. We'll talk you through what happens next — see our How It Works page for the full process.