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How It Works

A straightforward process, from your first call to a resolved claim.

Call or write to us

Tell us what happened. We'll talk you through non-fault accident support and what to expect next.

We recover & store your vehicle

We arrange recovery of your damaged vehicle and secure storage while your claim progresses.

You're matched with a replacement

A like-for-like vehicle, suited to your specification and how you use your car — private, business or taxi.

We manage it until it's resolved

You stay in hire until your vehicle is repaired, a pre-accident value is agreed, or you've sourced a replacement.

Speak to our team

One call starts the process

If you need any further help or advice about a non-fault road traffic accident, we're ready to assist — with vehicle replacement and recovering the vehicle damage. Call us, or write to us, and we'll take it from there.

Contact Us
Client calling MSF Assist to report a non-fault accident
Stay on the road

Keep fulfilling your daily duties

Our aim is to keep you moving — travelling to work, running your business, or managing family life — while your vehicle is off the road and your claim is being resolved.

Traffic moving along a motorway at night

Ready to start?

Call us or write to us — we're ready to assist in vehicle replacement and recovering the vehicle damage.

Contact MSF Assist